As more and more businesses shift to VoIP solutions like magicJack for BUSINESS for their communication needs, it's crucial to leverage the full range of features these systems offer. In this blog post, we'll explore the top features of magicJack for BUSINESS that can help your organization optimize its communication capabilities. To read about all the great features magicJack for BUSINESS has to offer, read here.

Virtual Fax

Virtual Fax allows you to send and receive signed documents or contracts through your email, without the costs of buying and maintaining a physical fax machine.

With Virtual Fax, you no longer have to wait until you're back at the office to send and receive faxes. To learn more, click here.

Custom Hold Music

Keeping your callers engaged and entertained while they're on hold is essential in providing an excellent customer experience. Music on Hold plays music when you place the person you were talking to on hold. This is a useful feature, as you don’t want your customers sitting in silence not knowing if you are still there.

No setup is involved. Simply press the HOLD soft key on a Yealink phone during a call, and your Music on Hold will play.

Call Reports and Analytics

magicJack for Business offers call reports and analytics, providing valuable insights into your company's call patterns and performance. By analyzing these metrics, you can make data-driven decisions to improve your communication processes, identify trends, and evaluate the effectiveness of your customer service strategies. Some of the key call report data points include call volume, call duration, missed calls, and call distribution by department or employee.

Call Park and Pickup

The call park and pickup feature is particularly helpful for businesses with multiple departments or team members working remotely. This function allows you to "park" an incoming call on a designated line, so another team member can easily "pick up" the call from their device. This streamlines the call transfer process and ensures a smooth customer experience when connecting with the right team member.

Find Me/Follow Me

The Find Me/Follow Me feature in magicJack for Business enables you to stay connected no matter where you are. By setting up call forwarding rules, incoming calls can be routed to multiple devices or numbers, such as your office phone, mobile phone, or home phone. This ensures that you never miss an important call, even when you're away from your desk or out of the office.

Mobile App

The magicJack for Business mobile app allows you and your team to stay connected and make calls using your business phone number from your smartphone or tablet. This is especially beneficial for remote teams or employees who are constantly on the move, as it provides the flexibility to make and receive business calls without being tied to a desk or office. You can download the mobile app on the App Store or Google Play.

International Calling Plans

If your business regularly communicates with international clients, partners, or vendors, magicJack for Business offers affordable international calling plans. These plans provide a cost-effective way to stay connected with your global contacts without incurring exorbitant fees associated with traditional phone services.

By leveraging these often-overlooked features of magicJack for Business, you can unlock the full potential of your VoIP service and optimize your company's communication capabilities. From virtual faxing and custom hold music to call analytics and mobile connectivity, magicJack for Business offers a comprehensive suite of tools designed to help your business stay connected, efficient, and competitive in today's digital landscape. Don't miss out on these valuable features – explore magicJack for Business's full range of offerings and elevate your organization's communication strategy today.